• Title Page
• Introduction
• Summary chart
• Non-use
• Information gathering
• Initial use
• Adaptation
• Re-evaluation
• Factors
• Barriers to change and innovation
• Implications
• Model
• Questions
• References

Information Gathering:

• Learning of an innovation and begins to understand how the innovation works
• Gathering information about an innovation.
• Preparation for using the inovation for the first time.