• Title Page
• Introduction
• Summary chart
• Non-use
• Information gathering
• Initial use
• Adaptation
• Re-evaluation
• Factors
• Barriers to change and innovation
• Implications
• Model
• Questions
• References

Factors influencing whether an innovation is adopted (Rogers 1995):

• personality
• innovators
• early adopters
• early majority
• late majority
• laggards
• setting
• need for change
• characteristics of innovation
• relative advantage
• compatability with existing culture
• trialability
• ease of use
• observability
• resources